Customer Display Sync Guide

Audience: Administrators Difficulty: Advanced Estimated Time: 30 minutes

Overview

The Customer Display Sync system provides a real-time customer-facing display that shows cart contents, pricing, and promotional information. This dual-screen setup enhances transparency and customer experience while maintaining POS security.

Enhanced Customer Experience: Customer displays build trust through transparency and create opportunities for upselling and customer education.

System Features

Real-Time Display

  • Live cart synchronization
  • Product details and pricing
  • Running totals and taxes
  • Payment processing status
  • Promotional content rotation

Secure Implementation

  • Read-only customer interface
  • No control access for customers
  • Automatic session management
  • Privacy-focused design
  • Secure data transmission

Customizable Interface

  • Branded display themes
  • Promotional content rotation
  • Language localization
  • Accessibility features
  • Layout customization

Performance Optimized

  • Low-latency synchronization
  • Efficient data transfer
  • Smooth animations
  • Reliable connection handling
  • Minimal resource usage

System Architecture

Display Configuration Options

1

Dual Monitor Setup (Recommended)

  • Primary Display: POS interface for employees
  • Secondary Display: Customer-facing information
  • Independent Operation: Displays work separately
  • Hardware: Requires dual monitor support
2

Single Monitor Mode

  • Split Screen: POS and customer views side-by-side
  • Toggle Mode: Switch between views with hotkey
  • Overlay Mode: Customer info overlays POS interface
  • Use Case: Limited screen space situations
3

External Device Display

  • Wireless Connection: WiFi or Bluetooth sync
  • Separate Device: Dedicated tablet or monitor
  • Multi-Location: Support for multiple displays
  • Flexibility: Position anywhere in store

Display Setup

Hardware Requirements

Setup Type Hardware Needed Complexity Cost
Dual Monitor Second monitor, HDMI/USB-C cable Low $100-300
External Tablet iPad/Android tablet, WiFi network Medium $200-500
TV Display Smart TV or TV + streaming device Medium $300-800
Kiosk Setup Dedicated computer + monitor High $500-1000

Network Setup

1

Local Network Configuration

  • Ensure all devices on same WiFi network
  • Configure static IP addresses if needed
  • Test network connectivity between devices
  • Set up guest network for customer devices (optional)
2

Security Configuration

  • Enable WPA3 encryption on WiFi
  • Configure firewall rules
  • Restrict display device internet access
  • Set up VPN if using cloud sync

System Configuration

POS System Setup

1

Enable Customer Display

Navigate to Settings → Display → Customer Display Settings

  • Toggle "Enable Customer Display" to ON
  • Select display mode (Dual Monitor, External Device, etc.)
  • Configure connection method (Direct, WiFi, etc.)
  • Test connection to display device
2

Display Preferences

  • Display Resolution: Match customer display specs
  • Refresh Rate: Set to 60Hz for smooth updates
  • Font Size: Large enough for customer visibility
  • Color Theme: Match dispensary branding
3

Content Configuration

  • Cart Display: Show products, quantities, prices
  • Promotional Content: Upload images and videos
  • Store Information: Hours, contact, policies
  • Educational Content: Product information, effects

Display Device Setup

1

Access Customer Display URL

On the customer display device, navigate to:

http://[POS-IP-ADDRESS]/customer-display

Or use the QR code generated in POS settings

2

Device-Specific Setup

For Tablets (iPad/Android):

  • Add to home screen for easy access
  • Enable guided access/kiosk mode
  • Disable sleep/auto-lock
  • Hide browser controls

For Smart TVs:

  • Use built-in browser or casting
  • Set as default startup page
  • Configure auto-refresh settings
  • Adjust display brightness

Display Customization

Branding & Themes

Visual Branding

  • Logo: Upload dispensary logo
  • Colors: Match brand color scheme
  • Fonts: Use consistent typography
  • Layout: Customize information hierarchy

Content Management

  • Product Images: High-quality product photos
  • Promotional Videos: Educational or marketing content
  • Daily Specials: Rotating special offers
  • Store Policies: Return, age verification info

Advanced Customization

CSS Customization Example:

/* Custom customer display styling */
.customer-display {
  background: linear-gradient(135deg, #your-brand-color, #secondary-color);
  font-family: 'Your-Brand-Font', sans-serif;
}

.cart-item {
  background: rgba(255, 255, 255, 0.9);
  border-radius: 12px;
  margin: 10px 0;
  padding: 15px;
  box-shadow: 0 4px 6px rgba(0, 0, 0, 0.1);
}

.promotional-banner {
  animation: slideIn 3s ease-in-out infinite;
}

@keyframes slideIn {
  0% { transform: translateX(-100%); }
  50% { transform: translateX(0); }
  100% { transform: translateX(100%); }
}

Content Management

Promotional Content Rotation

1

Upload Promotional Assets

  • Navigate to Settings → Customer Display → Content Manager
  • Upload images (JPG, PNG) up to 5MB each
  • Upload videos (MP4) up to 50MB each
  • Add text overlays and call-to-actions
2

Configure Rotation Schedule

  • Display Duration: 10-30 seconds per item
  • Transition Effects: Fade, slide, or instant
  • Time-based Content: Different content by time of day
  • Priority Levels: Featured content appears more frequently

Dynamic Content Features

Content Type Purpose Update Frequency
Current Cart Show customer's selections Real-time
Running Total Price transparency Real-time
Daily Specials Promote current deals Daily
Product Education Inform about effects, usage Weekly
Store Hours Operational information As needed
Compliance Info Legal requirements As needed

Privacy & Security

Customer Privacy Protection

Privacy Considerations

  • No Personal Data: Never display customer names or personal information
  • Generic Display: Show products without customer identification
  • Auto-Clear: Clear display after transaction completion
  • Privacy Mode: Option to disable customer display for sensitive transactions

Security Measures

Access Control

  • Read-Only Access: Customer display cannot modify POS data
  • Network Isolation: Limited network access for display devices
  • Secure Transmission: Encrypted data between POS and display
  • Session Management: Automatic session timeout and cleanup

Troubleshooting Common Issues

Display Connection Problems

Display Not Connecting

  1. Verify both devices on same network
  2. Check firewall settings
  3. Restart both POS and display device
  4. Try different browser on display device
  5. Check IP address and port configuration

Sync Delays or Lag

  1. Check network bandwidth and stability
  2. Reduce update frequency in settings
  3. Clear browser cache on display device
  4. Switch to wired connection if possible
  5. Restart network equipment

Content Display Issues

Images Not Loading

  • Check image file size (must be under 5MB)
  • Verify supported formats (JPG, PNG, GIF)
  • Ensure sufficient storage space
  • Test image accessibility from display device

Layout Problems

  • Verify display resolution settings
  • Check CSS customizations
  • Test on different screen sizes
  • Reset to default theme if needed

Best Practices

Customer Experience Optimization

Content Strategy

  • Educational Focus: Use display to educate customers about products
  • Transparency: Always show clear pricing and product details
  • Upselling: Suggest complementary products during checkout
  • Seasonal Content: Update promotional content regularly

Technical Maintenance

  • Regular Updates: Keep content fresh and relevant
  • Performance Monitoring: Check sync speed and reliability
  • Backup Configuration: Save display settings and content
  • Staff Training: Ensure staff understand privacy features

Related Guides

Deployment Guide

Hardware setup and network configuration details

Security Guide

Security considerations for customer-facing displays

Voice Assistant

Combine voice commands with visual customer display